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Frequently Asked Questions:
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Is the site free
?
Loveisthebug's policy is to keep the basics free and unlike the majority of sites
is "gender equitable" (i.e both men and women are free). That means everyone
gets : -
free registration,searching,matching,chat and messaging.
However there is a daily limit on messaging to reduce blanket emailing from members
and also to deter spammers.
This limit can be increased by upgrading your account to a level 2 package.
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How much does it
cost to upgrade ?
Loveisthebug's policy is to keep the basics free and unlike other sites
we also offer free chat and messaging for both men and women.
So how do we
compare to other similar sites ?
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I've upgraded but
nothing seems to have happened ?
If you have used a different email then the one you registered with, we have to
wait to confirm the payments with paypal, which causes a delay in the upgrade process.
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Are my details visible
on the internet ?
Loveisthebug operates a discreet policy.
You need to be a member to view profiles.
We do not give out any personal or email details.
However we do display last logged on member names on our front page.
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Do we let other
companies have your details ?
Definately not we do not use or intend to use third parties.
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I have problems
accessing the site generally ?
Check your browser settings to ensure that cookies,active x controls and javascript
are allowed. You will need to have these enabled in order to use the site. If you are using
Internet explorer 8. The site may work better if you switch compatibility mode on.
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I have forgotten
my details and am unable to logon ?
On the logon screen there is a link to account/password reminder.
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How do I switch
off Auto Logon?
If you have been using Auto Logon, you will find on the last page of your profile
screen, a check box called remove auto logon. Tick it then press next.
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I've registered
but haven't recieved a validation email ?
Email can take a bit of time on the net due to volumes and connections etc. The
first thing to do is check your junk/spam folders as sometimes the email is in there.
After a couple of hours please contact us and we will regenerate one for you.
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Unable to validate
my account ?
We send you a validation email to your registered email address.
Ensure that you click on the full link especially if it wraps on to another line
otherwise cut and paste it into the browser. If you still cant validate then check
your browser settings to allow cookies,active x and javascript.
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How do I delete
my account ?
Logon to the site and select the profile menu option from the menu. There is a sub
menu option called delete profile.
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I received an email
saying there's messages but my inbox is empty ?
Mail is retained for a certain period of time which is displayed above the mail
in,out and delete boxes.We also try and delete spammers mails to you.
If you think there is an actual error or unsure that it's working correctly, you
can request us to send you a test message to your account.
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I want to be a member
but not receive any email notifications ?
On the last page of your profile (amend profile) there are two "Inform Me" check
boxes. You can change these to stop receiving mails from the site.
Certain types of emails are still received unless you have an account upgrade.
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I cant get chat
to work ?
To get chat to work you computer has to have the Java run time environment installed
on the machine.Also sometimes due to the demand, the chat server can be slow at
times out.
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How do I upload/delete
an image ?
In your profile there is a menu option amend image.You can replace your uploaded
image by just deleting and then re-uploading an image.You can also delete your image
if you dont want to display one anymore.Your default image is the one that is shown
in search results etc.
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I've uploaded an
image but its not displaying/Banned ?
In your profile there is a menu option amend image.You can check here to see if
your image has been rejected due to its unsuitable content. Normally this is due
to being categorised incorrectly.
Images which have explicit content can't be your default image and must be marked
"X Rated" by checking the check box before being uploaded.
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Another member
has shown interest in my profile. How do I see who it is ?
In the goodies menu there is an option, Profile Visits.This will tell you
who has been looking at your profile.
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What are profile comments?
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There doesn't appear
to be a lot of online members on the site ?
You have to remember the majority of members are in relationships and have to be
discreet about site access. This tends to mean they briefly logon and off regularly
to send and pick up emails during the day etc.
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